Shipping and Returns
For general, press, and customer services (including shipping enquiries and return requests), please contact: Abi Hewitt, CEO and Co-founder
General shipping information:
We aim to ship all our main collection orders received via our online shop within 5 working days. However, some of our items are bespoke, pre-order or are made-to-order and will therefore have a longer lead-time. Once your product leaves our warehouse you will receive an email confirming the delivery is underway.
We advise our overseas customers (including Europe) to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery. Love Welcomes does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer. This also applies to goods returned by the customer.
If you are not happy with your purchase from our main, full-price collection, it may be returned within 14 days of receipt of our delivery, provided it is returned with labels on, in the original packaging, (or equivalent standard) undamaged and in a saleable condition. All returns are sent back at the customer’s own cost and own risk. We would advise using special delivery, as the parcel is not our responsibility until we sign for it. A full refund, less postage will then be made within 14 days via the original method of payment.
If you have ordered the wrong size then please return the good and request the correct size via email@example.com and quote your order number.
To notify us of your return, please email firstname.lastname@example.org and quote your order number.
Any import duty and taxes charged to Love Welcomes to receive a customers return from overseas, is at a cost to the sender. Any duty incurred will be confirmed in writing and will be deducted from the value of the refund amount.
Goods deemed and agreed by our staff to be faulty can be sent in the original packaging (or equivalent) to our studio in the UK. A full refund, including postage, will then be made within 14 days via the original method of payment. This arrangement must be agreed upon and confirmed with our staff.
Ship your items back to us:
Items need to be returned at your own cost.
For specific information relating to the Banksy x Love Welcomes mats read the Q and A.
Please note that our address for returns is:
Love Welcomes, Tamazi Fulfilment, Unit 14, Grange Industrial Estate, Southwick, BN42 4EN
Please notify email@example.com of any returns so we know to expect them and please quote your order number.